Custom Telephone

Systems, Inc.

The Right Connection Since 1975
 


Waco: 254-752-5517          Temple:  254-774-8148          Killeen:  254-634-0990          Austin:  512-476-5512
 

 


Authorized Dealers for

                               
 

 
Telephone Systems
VoIP Systems
Voice Mail
Auto
Attendant
Keysets CTI
Applications
Wireless Call Centers Service
Relocations
Voice/Data Cabling
Contact Us Links Home
 

Call Centers

Custom Telephone Systems installs and services Call Centers which handles call processing needs for the smallest to the largest customer based businesses.   Call Centers controls the flow of calls from customers to the most appropriate agent to handle their request or issue in the shortest time possible which can have a substantial impact on customer satisfaction and agent efficiency. Call Centers have flexible and customizable features for meeting specific customer contact center business needs.

Real-time screens provide up-to-the-second views of agent and queue activity to maximize agent productivity and assuring quality performance in handling incoming call volume. The historical data can be used to make informed decisions concerning the management of the contact center.

 

 

Telephone Systems  |  Voice Mail Systems  |  Keysets  |  CTI Applications
Wireless  |  Call Centers  |  Service/Relocations/Cabling  |  Contact Us  |  Links  |  Home

 


 

Last updated:  January 22, 2008
Copyright © 1997-2008 Custom Telephone Systems, Inc., All Rights Reserved

Web Design by Brenda Short